Return Policy
At MontePlay, your satisfaction is very important to us.
Our products are thoughtfully crafted to support your child’s development through play — and we stand behind their quality and purpose. That said, we understand that sometimes things don’t work out, and we’re here to help.
✅ Returns Eligibility
We accept returns under the following conditions:
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Returns must be requested within 14 days of receiving your order.
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Items must be unused, in their original packaging, and in resellable condition.
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Proof of purchase (order number or confirmation email) is required.
📦 To start a return, please contact us at info@monteplay.shop with your order number and reason for return.
🚫 Non-Returnable Items
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Used, damaged, or incomplete products
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Items returned without prior approval
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Final sale or clearance items
We reserve the right to deny returns that do not meet the above criteria.
💸 Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, a full refund (minus shipping costs) will be processed to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to a product defect or our error.
📬 Exchanges & Damaged Items
If your item arrived damaged or defective, please contact us within 48 hours of delivery at info@monteplay.shop. We’ll make it right with a replacement or refund — no hassle.
🧠 Please Note
MontePlay products are designed for young children and must be used under adult supervision. Natural materials such as wood may show slight variations — these are not considered defects.
❤️ Our Promise
We’re a small, values-driven brand, and your trust means the world to us. If something isn’t right — talk to us. We’ll always do our best to find a fair solution.